医院职工满意度调查指标的设计应该根据具体情况进行调整,以下是一些常见的指标:
1.工作环境满意度:包括职工对工作场所、设备、通风、采光等环境条件的满意度。
2.工作内容满意度:包括职工对自己的工作任务、工作量、工作难度、工作内容的满意度。
3.工作支持满意度:包括职工对医院的人事、财务、技术、管理等支持服务的满意度。
4.岗位责任满意度:包括职工对自己的工作职责、权利、义务等的满意度。
5.同事关系满意度:包括职工对同事间的合作、支持、信任、友好等关系的满意度。
6.奖励制度满意度:包括职工对医院的薪酬、福利、激励等奖励制度的满意度。
7.职业发展满意度:包括职工对医院的培训、晋升、发展等职业发展机会的满意度。
8.**管理满意度:包括职工对医院**的管理风格、决策能力、沟通能力等方面的满意度。
以上指标是对医院职工满意度调查中常用的一些方面,根据实际情况可适当调整或添加。
深圳满意度咨询有限公司(SSC)服务公共事业单位客户项目包含了行政服务满意度调查、物业服务满意度调查、第三方满意度调查、食品安全满意度、广州市民满意度调查公司、广州地产客户满意度调查、广州业主满意度调查等多种类型第三方测评项目,调查项目覆盖了国内150余个城市,通过电话调查、网络问卷和街头访问等方式调研**样本超1,000,000个。
Design of satisfaction survey indicators for hospital employees
Designing satisfaction survey indicators for hospital employees can involve the following considerations:
Job satisfaction: This can include aspects such as satisfaction with work tasks, workload, work-life balance, job security, and opportunities for career growth.
Compensation and benefits: This can include factors such as salary, health insurance, retirement benefits, paid time off, and other perks.
Working environment: This can include factors such as physical working conditions, equipment and resources, workplace culture, and relationships with colleagues.
Management and leadership: This can include factors such as communication with managers and supervisors, feedback and recognition, and overall satisfaction with leadership.
Training and development: This can include aspects such as access to training and professional development opportunities, feedback on job performance, and opportunities for advancement.
Overall satisfaction: This can involve measuring employees' overall satisfaction with their job and their employer, as well as their likelihood to recommend the hospital as a workplace to others.
These indicators can be measured through a variety of survey questions and rating scales, such as Likert scales, multiple-choice questions, and open-ended questions. It is important to balance the use of both qualitative and quantitative measures to obtain a comprehensive understanding of employee satisfaction.
资讯来源:医院职工满意度调查
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